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Full Agenda for the
Internet of Banking & Payments 2017

09:00
OPENING KEYNOTE

The Post-FinTech Banking Ecosystem

  • What has changed?
  • What will change?
  • The serious challengers?
  • The different technology models?
  • The different commercial models?
  • Reaction from the incumbents

Alex Letts, Founder and Chief Unbanking Officer, U

09:30
KEYNOTE PRESENTATION

Session details to be confirmed

Martin Hargreaves, Head of Product Strategy, VocaLink

10:00
PRESENTATION

Make innovation possible: Centralise your platforms and update your legacy systems

  • How do you stagger refurbishments to legacy systems? A timeline of updates
  • Regulation says Yes! Let’s centralise our platforms! But how? 
  • Deploying new mainframe’s once rather than repeatedly: Allowing for future changes to systems
  • Disruption, a necessary evil? Or something that can be avoided?
10:30
Networking Break
11:00
PRESENTATION

Global-centricity and IoT in Banking

  • What happens if the robot fails? 
  • What happens if the robot misinterprets a serious incident as normal? 
  • Do robotic tellers install enough customer confidence?

Karan Walia, Former-COO, Société Générale

11:30
FIRESIDE CHAT

The Heart of Open Banking

  • Opening up APIs for legacy banks
  • Physical data, PSD2 and other considerations
  • Understanding the liability of data and the new GDPR requirements

Natasha Kyprianides, Group Head of Digital Banking and Innovation, Hellenic Bank

12:00
PRESENTATION

Making the most of the API opportunity

  • ‍The building blocks: Getting the necessary fundamentals right
  • ‍Managing your API’s and multi-usages
  • Transforming Kiosks, Smart ATM’s and mobile apps with open APIs
  • ‍The Bud success story

George Dunning, CTO, Bud

12:30
Lunch
13:30
CASE STUDY

Let’s get rid of the hassle: Using IoT for ID verification and onboarding

  • How can IoT be used to verify ID?
  • Taking the first steps towards AI onboarding: Digital accounts and the future of ID checks
  • Following the Monzo example: KYC after onboarding
  • Can big banks effectively onboard in minutes?
14:00
PRESENTATION

Selfies may be cool, but are biometrics the future of verification and onboarding for your bank? 

Banks have the opportunity to harness the potential of IoT within the branch. Footprint traffic monitoring means that banks can know a huge amount about both the customers walking in and the usefulness of the branch. The former can give you valuable information for KYC compliance but also customer preferences, profile and credit history. 

This forward- thinking presentation will show IoT can be deployed in the branch to learn more about your customers which allow for tailored financial products that grow revenue systems in addition to better direction and in-branch communication.

14:30
Networking Break
15:00
PRESENTATION

Getting past the app: What do business customers want?

  • What kind of experience do SME customers want?
  • Why do all banks fall short?
  • The power of new technology
  • The keys of delivering for SME customers

Will Beeson, Head of Operations and Innovations, Civilised Bank

15:30
CLOSING KEYNOTE

Are Amazon, Apple and Facebook now the greatest threat to incumbent banks? 

Friend or Foe? The constant question that is asked of challengers by the incumbent banks. The answer seems to be that while challengers may well be a threat to the traditional banks in future years, for the moment the level of customer means that it is something to be wary of rather than scared of. However, a new threat seems to be emerging: the big technology companies. 

Facebook is already piloting the use of p2p payments through their Facebook chat and Amazon are expected to follow suit with financial services. Working in an vastly less regulated world, are technology companies now the biggest threat to the traditional banking industry?

16:00
Closing Remarks from Chair
16:10
End of Focus Day
09:00
OPENING KEYNOTE

A world where every device is a payment device

  • Are you IoT payment ready? Having the right infrastructure in place
  • What are banks doing at EU level with digital transformation?
  • Regulatory update

Gijs Boudewijn, Chair, Payments Systems Committee, European Banking Federation

09:30
KEYNOTE PRESENTATION

Session details to be confirmed

Christoph Zehnacker, Head of Strategic Digital Partnerships, Mastercard

10:00
PANEL DISCUSSION

PSD2: An amazing IoT opportunity, but for who?

  • PSD2 as a catalyst for partnerships but who should you chose?
  • How can PSD2 reduce your costs?
  • AISPs and beyond: The new start-ups offering services in this space
  • Taking advantage of PSD2 and Open Banking: Hidden revenue streams
  • The next steps for PSD2: Who stands to benefit?

Ghela Boskovitch, Founder, FemTechGlobal

Ruth Wandhofer, Managing Director, Global Head Regulatory & Market Strategy, Citi

Spiros Margaris, Founder, Margaris Advisory

10:30
Networking Break
11:00
PANEL DISCUSSION

The Strategy behind Investing in IoT Payments

  • Ways of reducing early initial costs: Choosing the right vendor and getting the product out in a timely fashion
  • Partnering with FinTech’s and non-obvious partners
  • Asking the right questions: What problem is your payments solution solving? Do consumers actually want the problem solved?
  • Getting a return: Examples of solutions that have made notable returns

Mariusz Szmigiel, Vice President, Group Strategy, Barclays

Jeff Tijssen, Chair, International Profile Workstream, Fintech Network Action Group, City of London

11:30
PRESENTATION

Capitalising on innovative business models: Subscription services with IoT at their core

  • Uber: A successful model yes, but is it too over-reliant on mobile payments?
  • Taking advantage of smarter pay for ridesharing companies
  • What will the future of taxi’s and ridesharing look like under IoT payments
12:00
CASE STUDY

The Deutsche Bank Think Tank: An environment for fostering innovation

  • Session details to be confirmed

Juergen Von Der Lehr, Manging Director, Head of Digital Innovation and Think Tank, Deutsche Bank

12:30
Networking Lunch
13:30
STREAMS

Stream A

CASE STUDY - Hellenic Bank PayBand

Wearable payments are starting to become a key differentiator in the fight to attract new customers. With a raft of pilots expected throughout 2017 this presentation will look at a particular success story: The Hellenic Bank PayBand.

Participants will be able to hear more about initial outlay, ROI, how the PayBand measured up against other mobile products in order to ascertain whether this type of wearable payment product would work for their own institution.

Aris Kourris, Head of Card Services, Hellenic Bank

Stream B

CASE STUDY - IoT for IoT’s sake? A paying pizza box - a step to far?!
  • From apps to a connected pizza box: Revolutionising the Internet of Commerce
  • Data sharing between F+B and smart home device manufacturers: How is this going to work?
  • Marketing the connected pizza box as a USP in an extremely competitive market place
  • Other initiatives between pizza companies and payment companies

Meysam Moradpour, Director- Digital Ventures, Pizza Hut

14:00
STREAMS

Stream A 

What does good design and user experience look like for IoT payments?

Having a frictionless customer experience is always the end goal for any UX designer. With IoT payments this should be easier than mobile or any other channel. However, with such a plethora of connected devices that could potentially become payment devices, how do you ensure functionality and ease of use? This presentation will look to uncover some of the mystery into how to create the best user experience that can become an integral USP for the organisation

George Voke, UX Design, RBS

Stream B

IoT paid for my parking: A marketing gimmick or the future of seamless transactions?

Going forward, we can surely expect to see more partnerships like Honda and Visa’s Digital Wallet, in order to harness the power of the connected car as a payment device.  This presentation will look at one example of how IoT payments are being utilised in the connected car - parking. But is this for you? Join this presentation to hear more about the technology and costs involved that enable connected cars to pay for parking.

14:30
STREAMS

Stream A

One-to-one business meetings

Network with tech innovators that address your current priorities in these pre-arranged and mutually agreed meetings. 

A valuable platform for educating yourself on the latest technology and making informed decisions for your IoT strategy.

Stream B

WORKSHOP: Making Innovation Happen: A view from the retail business

Nick Lansley, Innovation Insider, Lansley Consultancy

15:00
Networking Break
15:30
START-UP SHOWCASE

Your chance to identify the next big thing

Start-up companies have an important role to play in driving disruptive innovation that will shape the future of payments. Take this opportunity to gain early insight into new technologies and potentially identify your next investment project.

A series of elevator pitches will inspire you with fresh thinking and keep you at the forefront of technological developments that could give you a competitive edge.

16:30
PRESENTATION

From Metro AG Use from Retail

Introducing Innovation and Startups in a corporate environment becomes ‘trendy’ and is a prerequisite for successful future Retail business. One of the main challenge is the integrating of Startups in established organizations.

The easiest part is for top management, by ‘simply’ taking the decision to collaborate or acquire a Startup; by doing so, the corporate shows INNOVATION.

The challenges start when the Startup is incorporated within the organization. Aligning departments, understanding each other business model, accepting company’s cultures and differences in experiences must be overcome to be able boosting both businesses to a success.

This session is about sharing experiences and solutions for Startup and Innovation integration in established organizations. How can Startups take advantage of economies of scale as well as how to open-up Corporates for business innovations.

  • Uber: A successful model yes, but is it too over-reliant on mobile payments?
  • Taking advantage of smarter pay for ridesharing companies
  • What will the future of taxi’s and ridesharing look like under IoT payments

Otto van Harmelen, Vice-President, Metro AG

17:00
Closing Remarks from the Chair
09:00
OPENING KEYNOTE

Internet of Payments: Perspectives from the Emerging Payments Association

  • ·       Session details to be confirmed

Tony Craddock, Director General, Emerging Payments Association

09:30
CASE STUDY

Leveraging predictive analytics for effective customer insight

Predictive analytics, has the opportunity for both cross-sell and upsell. By modelling such data in conjunction with validation and business input can vastly improve both operational efficiency and customer engagement.

This presentation will look at how predictive analytics will help improve your business through:

  • Insight
  • Cost-saving
  • Streamlining of operations

Bas Geerdink, IT Chapter Lead, ING

10:00
PRESENTATION

Pinpointing the advantages of mobilising the cloud for data storage 

  • Using the cloud as an engagement mechanism
  • Classification of data through the cloud
  • Adopting cloud mobility to get customers and employees up to speed and educated
  • Private versus public cloud considerations
  • Understanding migration services available to your institution

Raul Coutinho Garrido, CTO, Marionette

10:30
Networking Break
11:00
PRESENTATION

Understanding the GDPR, getting consent and informing your customers of data usage

  • Consent: Getting explicit consent is a strict requirement of the GDPR and while some current practices may be sufficient they will need to be updated. How should this be achieved?
  • 72 Hours: Under the new regime you have 72 hours to inform stakeholders that their data has been compromised in the event of a data breach. How do you prepare for this eventuality? What messages need to be conveyed to restore calm and mitigate reputational damage?
  • What will the GDPR mean for digital innovations, particularly IoT moving forward?
11:30
PRESENTATION

Don’t be next! Securing IoT Payments

  • Plugging old gaps: Where are current systems insufficient and what needs to be achieved before IoT payment solutions are deployed
  • Identifying areas of concern in your IoT payment ecosystem: Targeting of consumer data
  • The risk of a connected eco-system: Ensuring that you are partnering with companies who have robust cyber security systems
  • Ensuring identity of parties through tokenisation
12:00
PRESENTATION

Gaining customer trust to enable a world of IoT payments 

  • Identifying key consumer concerns: What makes consumers uneasy about IoT payments?
  • Lines of communication: Taking advantage of current communication channels to explain IoT payment solutions
  • What core messages do you need to communicate?
12:30
Networking Lunch
13:30
ROUNDTABLE DISCUSSION

Exploring what consumers truly want from their IoT payment solution

This series of roundtables looks at how to best deploy IoT payment solutions by putting the customer first. During the one hour session, you will the opportunity for peer-to-peer learning on the following three topics:

  • The role of physical locations:  Do customers prefer IoT in the branch or a person to speak to? 
  • Frictionless versus staying in control: Where should the emphasis lie? 
  • Are we over reliant on mobile payments?

Robin Duke-Woolley, CEO, Beecham Research

Olena Kaplan, Senior Analyst, Beecham Research

14:30
Networking Break
15:00
PRESENTATION

An actual use case for blockchain: Asset tracking and payments

  • Moving beyond bitcoin and crypto-currencies as ‘the’ use case for blockchain
  • Asset tracking 101: How does it work with blockchain?
  • Adding the payments element to blockchain asset tracking
  • Use cases and pilots currently being conducted

Jesus Ruiz, Head of Industry 4.0, Santander

15:30
CLOSING KEYNOTE

Is the future for bricks and mortar the Amazon Go model? 

The emergence of both online and mobile shopping has created a considerable threat to the traditional bricks and mortar store. Amazon Go’s unique use of IoT payments has revolutionised the payment process for shoppers, negating the need to queue up at tills. In this closing keynote we will be considering the value of employing IoT payment solutions in traditional bricks and mortar stores in order to establish whether Amazon Go is going to be a model for the future.

16:00
Closing Remarks from Chair